FAQ
Shopping Basics
What shipping methods are available?
We offer ground, 2nd day air, and overnight shipping methods for US customers. All orders are shipped within one business day of your confirmed order.
For International customers, we offer standard and expedited services. Standard shipping takes between 10-15 business days, while expedited shipping typically takes between 3-5 business days from when your order ships.
How long will it take to get my order?
Most domestic orders arrive within 3-5 business days with standard ground services. International orders take between three and 15 business days depending on the shipping method you choose at checkout.
Do you ship internationally?
Yes, we ship to most countries. Please add your desired products to the cart and proceed to checkout to see your purchase and shipping options.
Payments
What payment methods are accepted?
We accept all major credit cards, as well as PayPal, Google Pay, and Shop Pay.
Do you accept international credit cards?
Yes, as long as they have the Visa or MasterCard logo.
Is buying online safe?
Our store uses state-of-the-art encryption to ensure that all purchases are 100% safe. We never store your credit card information.
Do you charge sales tax?
We charge sales tax only in the state of Colorado.
Shipping and Returns
How can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible after placing your order. Once your order begins processing, we can no longer make changes or cancel it.
I want to return my purchase. What do I do?
We gladly accept returns on new, unused merchandise within 30 days of original purchase. Please contact us for return instructions.
How can I get help if and when needed?
We are standing by to help you. Please reach out by phone at 1-800-123-4567 or contact us by email here. We are available seven days a week to help you.
How long does it take for me to get my refund?
Most refunds are processed within seven business days of receiving the merchandise back to our warehouse. This timeframe can vary depending on your bank's policies.
